Responsible gambling

We want your time playing with Lizaro Casino to be entertaining, safe and within your control. If gambling ever stops being fun, there are practical steps you can take right away to protect your wellbeing, your relationships and your finances. Below you will find clear tools, simple behaviours and supportive options designed to help you play mindfully and get help when you need it.

Our Commitment to Responsible Gambling

Lizaro Casino supports responsible play and provides tools so customers can set healthy boundaries. We encourage everyone to gamble only with money they can afford to lose and to treat gambling as entertainment rather than a way to make money. If you feel your play is changing in ways that worry you, please take action—early intervention works.

Keep Play Fun: Practical Tips

Set a budget before you play and stick to it. Only deposit money you can afford to lose.
Decide in advance how long you will play and set a session limit or timer.
Avoid chasing losses. Increasing stakes to recover losses is a high‑risk behaviour that usually makes things worse.
Use money and devices that don’t blur boundaries—separate cards, accounts or devices can help you avoid impulsive deposits.
Take regular breaks. Short pauses reduce impulsivity and keep decisions clear-headed.
Don’t gamble when you’re upset, under the influence of alcohol or drugs, or making important life decisions.

Warning Signs to Watch For

Recognising early signs can prevent harm. If one or more of the following describe you or someone you know, consider using the tools below or seeking support:

Spending more time or money than intended.
Borrowing money, selling possessions, or using essential funds to gamble.
Needing to bet larger amounts to feel the same excitement.
Feeling restless, irritable or anxious when not able to gamble.
Lying to family or friends about gambling activity or hiding details of play.
Neglecting work, study, family or social obligations due to gambling.

Tools to Help You Stay in Control

Use the following features to set clear limits and reduce risk. These tools are effective when used consistently.

Deposit limits: Set daily, weekly or monthly caps so you cannot deposit beyond an amount you choose.
Loss and wager limits: Restrict how much you can lose or stake within a timeframe.
Session reminders: Enable on-screen prompts that tell you how long you’ve been playing.
Time-outs: Short breaks of a few days or weeks to reassess habits.
Self-exclusion: Temporary or long-term account blocks that prevent access for the chosen period.
Reality checks and cooling-off periods: Use these when you notice impulsive behaviour; they help reset momentum.

Taking a Break: Time-Outs and Self-Exclusion

When play becomes stressful or hard to control, a break can help you regain perspective. There are two practical options:

Time-out: Short-term breaks (days to months) to stop play immediately and assess your situation.
Self-exclusion: Longer-term blocks that suspend access to your account for an agreed period. Self-exclusion can be combined with blocking software or help from family to reduce temptation.

To request a time-out or self-exclusion, use the account settings or contact support. Once active, these measures are effective and are designed to be respected to help you recover control.

Financial Controls and Deposit Limits

Practical financial controls reduce the risk of overspending:

Decide a deposit limit that matches your personal budget. Commit to it and avoid changing it impulsively.
Use pre-paid or separate accounts when possible to isolate gambling funds from everyday finances.
Consider removing saved card details and using payment methods that add friction to deposits.
If you’re concerned about recent losses, lower your limits immediately or use a time-out until you feel confident.

Account Verification and Withdrawals

To keep both your funds and the ecosystem safe, verification checks may be required before withdrawals. Typical steps include confirming identity and proof of payment.

Completing verification helps protect you and ensures withdrawals are processed correctly. If verification requests are unclear, contact support for guidance—this process is standard and intended to protect your account and funds.

Getting Help: Support Services and Resources

If you or someone you care about needs support, reaching out is a strong and positive step. Here are practical options:

Speak with our support team for information about limits, self-exclusion and account controls.
Contact local or national helplines for confidential, non-judgemental support. In Canada, the Problem Gambling Helpline is 1‑866‑531‑2600.
Consider counselling or support groups that specialise in gambling-related issues. Many provide phone, online chat or in-person appointments.
Use financial counselling services for debt and money-management advice if gambling has impacted your finances.

How to Contact Support

If you need immediate help with account controls, limits or to request a time-out or self-exclusion, please get in touch with our support team. We are here to help you use the tools available and to make changes discreetly and respectfully.

If you are in distress or feel you may be at risk of harm, contact local emergency services or a crisis line in your area right away.

Please remember: taking action early preserves options and reduces harm. We encourage you to use the tools above and to reach out whenever you need guidance or support.